Complete Care Service

Why COMPLETE Care?

COMPLETE Care is designed specifically for small to medium sized organizations and provides total IT support and consulting at a fixed-fee cost. This plan provides you a worry-free solution as we operate as your own IT department. An industry certified IT Manager is in charge of your IT Infrastructure and works with company management to ensure the UPTIME of your IT Operations and makes sure an optimal plan is in place for the long term success of your business.

To give you peace of mind, essential services such as 24x7 monitoring, server and workstation management and network management are combined with help desk, remote system administration and onsite support to make sure your IT Infrastructure is running optimally at all times. We will also provide ongoing strategic guidance to make sure you achieve your business goals by delivering services and technology that simplify and streamline your IT environment for operational excellence.

Services Included in COMPLETE Care:

Complete Network Monitoring and Response

We ensure that we catch as many potential problems as possible before they occur, and to stop those that occur before they stop you from working. Response to these alerts is included.

Daily Backup Verification

We check on your backups to ensure they ran successfully, and take corrective action if they failed for any reason.

Security and Patch Management

This is a critical measure today to keep systems protected and performing well.

Asset Inventory and License Tracking

We will maintain a full inventory of all hardware and installed software, to better manage your resources. Licensed software is managed to ensure compliance.

Monthly Network Health Reporting

We provide reports on how your network is running and an analysis of its overall health.

Quarterly Management Meeting

We meet with your IT Manager to discuss your business needs and the technology solutions to achieve them, and we provide assistance in budget planning for future IT needs.

Emergency 24/7 Support Availability

We are available for any business-critical needs, such as network or server outages.

Full Imaging of Servers and Client Computers

To complement your current backup, we provide a second tier of protection that safeguards servers and computers while substantially reducing the time to restore a failed system.

Total Network Management

We provide a complete and proactive network management solution, not just the break-fix approach that some technology companies take.

Email Virus & Spam Protection

The vast majority of exploits come via email, so this is the first line of defense. This service also mitigates the time wasted on spam.

Automated Software Deployment

Install software over the network automatically and consistently.

Remote Control

To best support issues that come up, we can remotely control your computer to “see what you see” when fixing a problem.

No trip fee or minimum hours for onsite work:

Everything is bundled in one monthly rate, so these charges never apply.

All Scheduled Support Included

All regular maintenance of the network is included in one flat price. Unlimited support specifically excludes: all project work, same day or after hours requests for non-emergency services, and physical damage, caused by a client or natural disaster.

Contact ITSourcePro today to see how we can help you achieve your business goals. 713.242.1688